I finally got it. After several calls to the standard helpdesk, which was always a pain and not helpful, I eventually got really angry, and then, a few days later, a real technician called me who made some truely reasonable suggestions. One actually ...
I got my new 9000f MII today, buttons fail, after a lot of trying I picked up the phone. The support rep said in 90% of cases it's due to antivirus software. Yeah, sure. I offered to bet the value of the scanner that it's got nothing to do with antiv...
