02-22-2021 07:00 PM - edited 02-22-2021 07:00 PM
Can anyone help me with this?
I replaced the ink tanks, and with no errors prior, ended up with code 6502. I cleaned everything ran it through, another person ended up replacing the ink tanks thinking they were faulty, and still same error code.
I then tried following troubleshooting on the website, additionally tried a hard reset. After the hard reset the original screen would come on for a moment, and then revert back to error code 6502. I don't understand what happened.
Any help appreciated!
02-23-2021 03:16 PM - last edited on 02-24-2021 09:22 AM by Danny
The 6502 error is an indication that your PIXMA MG5620 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. They're available weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.