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New Contributor
Posts: 3
Registered: ‎07-23-2021

Cannot print in black - please help !

[ Edited ]


I have an MP960 and yes, I know it's a really old printer but I just got back to the US from covid confinement overseas and I need to print a few things quickly. I have all new inks. I have run a reset and a cleaning and a deep cleaning and have checked my driver settings but I cannot make it print in black. 

Any ideas would be greatly appreciated !!

Thank you,



I can't believe I have to put this huge printer in the trash just because I can't get an answer to this issue. What a waste of landfill space. There are a 1000 posts in the community on the same issue of not being able to print black on a Canon printer but there is no solution. Why would I buy a Canon printer again ?? There is no effort made to solve this issue which is evidently a bug and not a problem with the ink level or cartridge. It is a Canon problem and they won't provide a solution. 


I did a deep cleaning of the print head with 91% isopropyl alcohol for 30 hours. The print head was clean as new. But it sill won't print more than a few black smudges so it has to go to the recycling center unfortunately and I will be going out to buy an Epson printer mainly for the Epson support. I'm done with Canon. 

Posts: 2,153
Registered: ‎07-08-2013

Re: Cannot print in black - please help !

Hi, Wendy!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎07-23-2021

Re: Cannot print in black - please help !

I soaked the printer head in 91% isopropyl alcohol for 20 hours and let it dry and it still wouldn't print correctly so I recycled the printer and went and ordered an Epson. I found Epson tech support to be willing to help. We'll see. 

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