08-26-2018 10:24 AM
Same problem here with a printer that was otherwise working ok for years. Hard to believe how long this thread has been going on. I bothered to register on this forum just to post a reply so Canon knows they lost yet another customer. I get problems can happen to any piece of equipment from any company. But this is an obvious defect and not owning up to shows a lack of integrity. We had this one printer with the print head problem and actually have another canon. And we've had others in the past. Will not buy another one out of principle. So long Canon.
10-24-2018 09:30 AM
So this issue continues to rumble on, renamed 1405...
Happened to my MG7550 a couple of days ago...
i was prininging out a 30 page document, and it was only when the printer had finished that I realised that something was wrong as only the first 10 pages had any ink on them. The printer had kept going to the end of the print job, it just stopped putting the ink on the pages...
When I tried to reprint the missing pages that’s when the wrong print head 1405 error occurred... and it’s been dead ever since.
The way my issue happened, confirms that there is in fact nothing wrong with the printhead, and something else, possibly more nefarious is going on.
Ordered an Epson to replace it, can’t see me buying another Canon Printer.
11-01-2018 10:32 AM
Me, too. Can't even understand why that message exists.
Can't contact them without the serial number, can't move this heavy thing around by myself to look for it.
11-01-2018 11:23 AM
I was just trying to print out some documents for a legal hearing this morning and I got this error. I'm so ticked off. I tried the reset instructions but it doesn't work. This printer is not even that old. Just out of the blue it has the wrong printhead. I haven't changed the printhead. Is there a class action suit on this? If so I want in. I have to run up to the fed ex store and print these off so I can have them for the meeting in 3 hours. I don't have time to go out and buy a new printer and set it up for this.
11-19-2018 06:17 PM
MG7520 just died with this error. I printed a one page school form successfully. Then I reprinted it, and the error popped up.
I tried the reseat procedure twice. I even cleaned to contacts on the print head and the pins on the printer main body, but neither had any effect.
01-13-2019 05:46 PM