08-25-2016 12:03 AM
mx882. its now Aug 2016 and still nothing has changed, but we continue to experience the problem. Mine started last week on a 3yr old machine. I got here, because of having the U052 problem. I see Cannon still refuses to acknowledge or fix the problem. What else is there to say except it's my last Canon product and the last any of my friends will ever get after I give them my no-buy Canon products recommendation. Simple as that. Nothing else to do.
08-25-2016 04:23 PM
So I've contacted Canon Customer Service to express my concern along with everyone else posting in this (currently 125 page) Blog about our U052 print head is incorrectly installed error. I knew when I called I wasn't going to get any genuine concern for our plight. Cannon is still using the same base print head technology currently in 2016 with the MG7520 and others still getting this error as well.
Pages upon pages on a Google search for “Canon U052”, wow!
Canon simply doesn’t care.
The conclusion I've come to is that the only way Canon will listen, is for everyone reading this to vote with their dollars. Don't buy Canon! There are other better printers on the market that hold up a lot better.
Only when Canon's Home Consumer Printers' sales fall will Canon take the concerns of their past customers who trusted the name on the product they were buying, to heart.
If 125 pages of registered Canon consumers posting their grievances can't get the attention of the Canon Executives, then maybe a drop in sales will.
So, the next time you find yourself discussing with family, friends and the occasional stranger at Best Buy which printer to get, steer them away from Canon inkjet printers.
08-25-2016 04:33 PM
I doubt Canon cares. They've already written us off as a 'cost of doing business' and I'm sure have tacked on anything lost in the class action suit or lost business into the prices of their new machines. To them, it's a loss/profit calculation. Ethical or social responsibility have nothing to do with it. So yes, we should make sure people know about this swindle before they buy a new printer, rather than after it breaks down. But don't expect it to change much. It won't.
08-25-2016 07:36 PM
"So, the next time you find yourself discussing with family, friends and the occasional stranger at Best Buy which printer to get, steer them away from Canon inkjet printers."
I do this all the time! Just this past weekend I convinced 2 people looking at Canon printers at Best Buy to purchase another brand, after explaining the problem to them. One thought I was crazy, till I told him to simply Google search U052 on his phone. Vengence was instant! This forum, and TONS of other links and videos convinced him on the spot. He was looking at the Epson printers when I left
08-26-2016 09:09 AM
Got this error today on a MG5305S. Printer is around 3 years old. Tried removing and cleaning the printhead and leaving the printer unplugged for 10 minutes before powering up but nothing will clear it.
Has a fix been found yet or is it a case of buying a new printer?
08-26-2016 10:11 AM
Guys - just to be fair to newbies on this site, you can look around and find suppliers of new print heads for $40 - $60. I do understand everyone's frustration about the way Canon has dealt with this problem, but let's not advise people to throw away relatively new printers when a less expensive fix is available.
08-26-2016 11:07 AM
petethepen, this is wrong.
My Pixma MP970 ridiculously doesn't work even as a scanner - because of the printhead error.
Its QY6-0062-010 printhead isn't produced by Canon anymore.
Albeit the fact that the printer is technically modern and advanced enough.
In the Internet you cannot find this printhead for a price less than 200 $.
This is inacceptable given that you don't even know for how long it is going to work.
The only response I've received from Canon Support was a refusal to repair my printer and a proposition to find on my own a place where it can be repaired.
08-26-2016 03:03 PM
08-26-2016 05:43 PM
For those of you who don't want to go down the rabbit hole of ultra-paranoia, I bought a new printhead for my MG8150 some 4 months ago after getting the same U052 Wrong Printhead Error message, and the new printhead has worked perfectly ever since. My only point here is that positive action is better than simply moaning.