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New Contributor
Posts: 2
Registered: ‎11-09-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Yup, I too have had this problem with my MG5350, and I am VERY NOT IMPRESSED. I, too , may have to consider my loyalty to Canon, as faeces is faeces.

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Occasional Contributor
Posts: 20
Registered: ‎06-26-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

If you are in this discussion, your next steps to remedy should be obvious.  Google these three keywords:  canon printer alleged 

New Contributor
Posts: 2
Registered: ‎11-09-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Thankee. I wonder how this case is going now?

Occasional Contributor
Posts: 13
Registered: ‎11-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I will agree that Canon (and Sony, and Panasonic, and Nikon, and Olympus, etc.) does NOT have a history of making bad products.  But the BIG difference is that the other take care of their customers when an issue is discovered.  Canon seems content to be willing to ignore their customer base and insult them with offers to buy new product at unsatisfactory prices to replace failed and unrepairable product.

 

I didn't intend to infer that Canon's products were bad, but their "after the sale service" and support is woefully lacking.  I used to work for Sony; we would NEVER have done this to a customer.  Even an out-of-warranty customer.  When you make a customer happy, he renews his "marriage vows" with you and Brand Loyalty is retained.  The cost of warranty "service" is far outweighed by profit from future sales and customer good will.  Canon doesn't get that.

Occasional Contributor
Posts: 21
Registered: ‎08-15-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

New record. 12 posts deleted today

 

0 people's issues fixed

 

Now that's some award winning CS, as they like to say.  HA!

 

 

Yup!  I got deleted -- AGAIN!!

Frequent Contributor
Posts: 32
Registered: ‎08-16-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

This is a story for consumerist. I can imagine the higher ups will not like that PR and may take action to save face. Has anyone sent this story to them?
Occasional Contributor
Posts: 21
Registered: ‎08-15-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Go for it, dude!

Occasional Contributor
Posts: 7
Registered: ‎09-09-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

My mx860 keeps going back and forth between the error code of u052 and b200. I took the print head out, cleaned it and got it to print a couple of things and now it says b200. I tried to contact canon several weeks ago and they never responded to my email. I ordered another printer last night. (Not canon). Such a shame too because I have always bought canon and told others to do so as well.
Occasional Contributor
Posts: 13
Registered: ‎11-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I cleared my B200 error by cleaning the print head and replacing ALL the ink tanks with new ones. It never came back. Then I got the U052 error and it's not recoverable.
Occasional Contributor
Posts: 8
Registered: ‎11-03-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I'll be surprised if they don't delete this but I contacted the law firm thats doing the class action law suit and they emailed a PDF form to fill out to join the class. I'll be submitting the form tomorrow.

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