06-11-2020 11:37 AM
I get this annoying error messages during scanning of documents with TS6220 printer. I have searched everywhere and can't find anywhere that the solution is posted.
The printer is very near my ATT Router in the house.
I have installed the MD driver - md_win-ts6200-1_02-ea34.exe.
Sooo, we can't use the scanning feature of this printer.
My connection is a wireless one and I can print documents with no problem at all and so this cannot be a network issue.
For quite sometime I have been using HP Photosmart Series but recently I ran into the problem of Printer Cartridge issues which HP does not have a solution for and I got upset and decided to switch to Canon Printer and once again a problem with scanning.
Please kindly help.
06-12-2020 03:57 PM
The 2,157,50 error is an indication that security software that is installed on your computer is blocking the incoming data from the scanner. Please temprarily disable the secuirty software on your computer and attmept to scan. If you are able to, please allow the Canon software access through the security software so that you are able to scan in the future.
06-15-2020 01:36 PM
I have ESET security software and tried to disable it and allow the cannon printer but I still got same error. I did not see a clean way to disable the ESET security software.
Don't know if I should uninstall the package and retry. But a simple firewall should have done it.
06-28-2020 02:07 AM
Dear Cannon Community,
I had temporarily disabled my ESET Security software to allow me verify that this software is responsible for the scanner error of communication that caused the error code of 2,157,50.
The error showed up after one page scan.
Is it possible to connect this printer with a hardwire so that I can scan documents. It looks like I may have to purchase another brand of printers that can allow me to scan.
I usedto own the HP Photosmart series and the carriage error drove me away from buying another HP. These kind of problems should be a piece of cake for a technology power house like Canon. You can simulate this problem and recreate and offer us the solution once and for all.
07-11-2020 03:25 PM
Please Canon I have done everything that this error code asked to check and all are ok. Disabled the ESET Security hardware. Scanner/printer is justed located next to the router. WIFI signal is strong. I have uninstalled everything about HP printers in my DESKTOP. There are no other Scanners Connected. I switched to Canon from HP system believing that CANON is better but now struggle a LOT to scan documents for my work when I am telecommuting. It is very frustrating. Is a wired connection the best solution. Do not know if it can be connected via direct wiring. Please Canon help me.
07-21-2020 03:13 PM
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