12-10-2013 12:38 PM - edited 12-10-2013 01:15 PM
my canon sx50 hs, the display and view finder are not working, no image.. all the info it's on the screen which is black and I can't see what I'm looking at, no picture, no image. I have owned this camera since Feb and I am very happy with it. Last night I was taking Moon shots and all of a sudden the display went black, I switched to view finder and the same thing. And I get no error message.. please help. Thank you.
12-10-2013 05:03 PM
Could be you need to hit the"Display" button. Press this several times will get you rotating through the options and then back with the Display or VF.
12-10-2013 09:53 PM
I tried that... It doesn't work.. I get a black screen on the display and same when I switch to view finder..with all the info on the screen, just not what I'm trying to take a picture of.. and if I do take a picture, it will be completly black.. Thank you for taking the time!!! I think I'll just have to send it to Canon or take it to a repair shop.. Have a good day!
12-12-2013 06:42 PM
Please ensure that you've taken the lens cap off (I've done this one, myself).
If that's not the issue, please contact us for service information.
12-12-2013 09:41 PM
Thank you Richard! that was the first thing I checked I did call Canon Service Center and was told that it's probably the shutter not opening.. in any case, they were helpful and I did ship it to Virginia and now I am waiting. Thanks again!
12-13-2013 01:56 PM
there's no need for this.. if you read my first posting, i said: " I was taking Moon shots and all of a sudden the display went black.." . So I already took a few pictures and then the display went black! It is probably because the shutter doesn't open anymore, for whatever reason. I am not a pro, just amateur, for my own enjoyment and been taking pictures all my life also my English is not perfect but I was hopping I can make myself understood. Thank you and I love the SX50 and hope that only I have this problem, that it is just a fluke and no one else has to go through this.
12-21-2013 09:50 PM
I got my camera back from Canon.. a new one in fact! and I am very happy with the service and how fast it was dealt with. Thank you Canon!
05-25-2014 10:20 PM
I have exactly the same problem, ie everything is black except for the settings; it doesn't matter if the display is in the viewfinder or on the screen and I did take the lidcover off (I have sometimes forgotten). Does this mean that the shutter is not working? Is it worth repairing?
05-26-2014 04:48 AM
Is it out of guarantee?
Have you tried Canon Support?
Repairs are not cheap but search around and you may find
a better deal than the big workshops. (One I contacted quoted
£179 flat rate.)
Can give you a place if you are in the UK.