my canon sx50 hs, the display and view finder are not working, no image

[gabi]

my canon sx50 hs, the display and view finder are not working, no image.. all the info it's on the screen which is black and I can't see what I'm looking at, no picture, no image. I have owned this camera since Feb and I am very happy with it. Last night I was taking Moon shots and all of a sudden the display went black, I switched to view finder and the same thing. And I get no error message.. please help. Thank you.

[Grazie]

Could be you need to hit the"Display" button. Press this several times will get you rotating through the options and then back with the Display or VF.

Grazie

[gabi]

I tried that... It doesn't work.. I get a black screen on the display and same when I switch to view finder..with all the info on the screen, just not what I'm trying to take a picture of.. and if I do take a picture, it will be completly black.. Thank you for taking the time!!! I think I'll just have to send it to Canon or take it to a repair shop.. Have a good day!

[Richard]

Hi Gabi,

Please ensure that you've taken the lens cap off (I've done this one, myself).

If that's not the issue, please contact us for service information.

[gabi]

Thank you Richard! that was the first thing I checked 🙂 I did call Canon Service Center and was told that it's probably the shutter not opening.. in any case, they were helpful and I did ship it to Virginia and now I am waiting. Thanks again!

[Grazie]

Richard . . I'm real glad that YOU asked that question . . I didn't have the "strength" to do it 

Grazie

[gabi]

there's no need for this.. if you read my first posting, i said: " I was taking Moon shots and all of a sudden the display went black.." . So I already took a few pictures and then the display went black! It is probably because the shutter doesn't open anymore, for whatever reason. I am not a pro, just amateur, for my own enjoyment and been taking pictures all my life also my English is not perfect but I was hopping I can make myself understood. Thank you and I love the SX50 and hope that only I have this problem, that it is just a fluke and no one else has to go through this.

[gabi]

I got my camera back from Canon.. a new one in fact! and I am very happy with the service and how fast it was dealt with. Thank you Canon!

[thatnic]

I have exactly the same problem, ie everything is black except for the settings; it doesn't matter if the display is in the viewfinder or on the screen and I did take the lidcover off (I have sometimes forgotten).  Does this mean that the shutter is not working?  Is it worth repairing?

[Vetteran]

Is it out of guarantee?

Have you tried Canon Support?

Repairs are not cheap but search around and you may find

a better deal than the big workshops. (One I contacted quoted

£179 flat rate.)

Can give you a place if you are in the UK.