canon camera power shoot SX 260 wifi smartphone problem

[lengoran]

I discovered late that to send a photo taken with the power Shoot sx260 to my smartphone via wifi I really didn't have the right powershoot camera.  When I called last week Canon the technician said to try a card like eye-fi.  I purchased it and installed it on my computer.  I also downloaded the canon camera window program to the smartphone.  I put the wifi eye-fi card in the camera--took a photo and tried to get it to the smartphone--at first it seemed the smartphone recognized the camera and the camera screen said transferring--after a time the camera screen said not connected.  The photo doesn't seemed to have gotten to the smartphone.  Any advice would be much appreciated.  Regards, Len

[Tiffany]

Hi Lengoran!

So that the Community can help you better, we will need to know the type of smartphone you are using and the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.


Thanks and have a great day!

[lengoran]

>So that the Community can help you better, we will need to know the type of smartphone you are using and the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.<

Thanks so much--my computer operates with Windows XP--it's an older Dell.  My Smartphone is a Samsung which I got about 4 years ago from Verizon.  It's model number is SCH 1405.  It says it's hardware version is 1405.05 whatever that means--I'm not too good with electronic gadgets. [sigh]    I can't add anything about the error message--the camera seemed to try to connect to the smartphone but the photo never came through.

On the internet I found this at the Eye-fi site:

"When used with an Eye-Fi card, the Canon PowerShot SX260 HS stays powered on until wireless

media uploads are complete, has an onscreen icon, and offers the ability to enable/disable the Eye-Fi

cards Wi-Fi via the camera menu.

http://support.eye.fi/cameras/canon/powershot_sx260_hs

Thanks again.  Regards, Len

[Richard]

Hi Lengoran,

For assistance with the wireless transfer of images using the Eye-Fi card, please contact them directly.  Canon does not offer support for third party products.

You may reach Eye-Fi's Technical Support Department by clicking here.

[lengoran]

Richard, thanks--I did contact them and they provide support by email or chat--I had a chat with the technician there and we fixed the problem--wonderful to have it working so well!  Regards, Len