SX30 IS Not Recogized By Computer

[georgedn]

I have a Powershot SX30 IS that in the past would fire up the camera window when camera was connected and downloaded photos.  It worked for a long time on this computer running Windows 7.  Then the camera window would not start and the computer would not recognize the camera.  I have no idea what updates, etc may have been installed to cause this.  Recently I upgraded to Windows 10 Home hoping something would change but it hasn't.  I uninstalled all Canon software and reinstalled it with no change.  I tried different USB ports and a different cable to no avail.  Can someone please help me with some ideas?

[Waddizzle]

Do you have Windows Media Player installed with your Windows 10?  Try starting "Camera Window" manually, too.

The drivers for the camera need to be re-installed and/or updated.  WMP contains many drivers, and manually starting the program may cause it to update its' own drivers.

[georgedn]

Thanks for your quick reply.

Media Windows Player is installed.  I tried opening Camera Window but a popup says it cannot detect camera. Where do I find the drivers?  From Canon?  If so, I have been to the Canon support site looking for drivers but I am told the following:  "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."

[Waddizzle]

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@georgedn wrote:

Thanks for your quick reply.

Media Windows Player is installed.  I tried opening Camera Window but a popup says it cannot detect camera. Where do I find the drivers?  From Canon?  If so, I have been to the Canon support site looking for drivers but I am told the following:  "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."

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I would suggest contacting Canon U.S. Support at 1-800-OK-CANON.