Powershot G7XII wifi connection Windows10

[Dvdtaylor]

I cannot connect to my Win10 PC via WiFi. Have installed all the software and run the WiFi setup on the PC.

Then I press the Powershot's WiFi button and:

It finds the access point (my local home network)

I give it the password

It finds my PD as a device and I select it on the camera

(At this point I can see the canon on the PC as it pops up in the Network window of Windows Explorer)
Then we all sit there for 10ins or so, and the Canon eventually give up and says Device not found. It disappears from the Network on WinExplorer.

During the time that the canon is visible in Netowrk I try to run Canon CameraWindow, but it wont open, saying cannot find a camera.

Try to rerun Wifisetup software but it says Already Installed.

Would welcome any hints, or anyone confirm that they have got a G7XII successfully connected to Win10

[ant]

Do you mean Canon EOS software (not recommended as per Canon) or Camera Window (installed, but defunct due to inability to connect via Wifi)? Image Transfer Utility is installed but will not open when prompted for love nor money. It is a dead piece of software. 

[Dvdtaylor]

I mean this bundle of stuff, which is what Canon tell you to download.

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/point-and-shoot/advanced-c...

I installed this lot and then the USB cable lets the PC see the camera. (its a bit picky however, I find that not all USB cables work)

And then, following the steps I outlined on ‎01-15-2017, the WiFi also connects.

Both methods bring up the Canon in Windows Explorer - - I can't do anything with CameraWindow at the moment. When I connect wiht WiFi I get an error message saying that 'the connected camera is not supported by this software'. Despite that, the Canon pops up in Explorer, and that's good enough for me. 

(I have seen Camera Window and the Transfer Utility working but today they do not want to and I don't have time or patience to figure why at the moment.)

[rattyp]

This is the fix that worked for me when facing exactly the same issue on Windows 10 - 64bit when trying to connect my Powershot SX60 HS via wifi.  

Same issue - Manual is missing a steps to "Add Device" when you see the Camera appear within explorer (Windows 10).  You need to click on Add Device to install the driver.  I believe in Windows 7 it auto installs the driver but seems this doesn't happen in Windows 10, and it needs to be installed manually).

[HedgeFrog]

Me too. I have tried everything, including re-starting the services as suggested by the "Product expert". Control panel add device just says "device not found". My camera (after searching for several minutes) also says "device not found". Not supporting Windows 10 seems bizarre since it was first released July 2015 (version 1507)

[Waddizzle]

---

@HedgeFrog wrote:
Me too. I have tried everything, including re-starting the services as suggested by the "Product expert". Control panel add device just says "device not found". My camera (after searching for several minutes) also says "device not found". Not supporting Windows 10 seems bizarre since it was first released July 2015 (version 1507)

---

Something on your end is blocking the camera.  Check your security settings for your access point.  

Thousands and thousands of people use it successfully.  Assuming that there is a bug, just because it doesn’t work for you, is a false assumption.  Take another look at your security settings.  Some access points can be configured to only allow certain MAC address to connect.

[HedgeFrog]

Have checked router settings. I have an HUAWEI HG523a which by default has no MAC filtering. I have logged on to the router and checked for myself. Btw I didn't mean to say there was a "bug" because according to Canon website (as has already been stated on this blog) there is no specific support for Windows 10. That doesn't mean, of course, that there is no workaround. Sadly, in my case, despite following all the recommendations on this site, I am still without a connection.

[Waddizzle]

There should be demonstration videos on the Canon Support page for your camera.  Or, you can contact Canon Support.

[HedgeFrog]

Hi - this might be helpful to others. The Canon support page didn't help but customer support did (once they realised I had done everything by the book). The problem preventing connection to my network was the Kaspersky firewall. I have disabled it and am using the standard Windows firewall. Problem solved 🙂

[eddygil]

My camera is a G5X and I have the same problem with FB using W10. Used to work but not today I spoke with Product Support and everything appears to be fine at my end but still does not work. I'm frustrated. 

[meme1109]

My camera cant find my laptop and my laptop cant find my camera. I'm on the same access point (my wifi) and everything necessary has been downloaded. I also ran the canon wifi setup. When I click the wifi button on my camera, I click my wifi name, which my laptop is connected to, and while it's searching, I open "add a device" on my laptop but nothing is detected. I have restarted my computer and reinstalled everything as well, still no connection. When I use a usb, it works perfect and it also connects to my phone perfectly. Please help. I'm using an HP laptop, windows 10 with the G7X ii.