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PowerShot SX740 HS won't turn on anymore

vraclya
Apprentice

I purchased the Canon Powershot SX740 HS and got it in the mail today (06/18/24). When I got it I used the included battery and 64GB SD card and took some photos. The camera then died and I put the battery and camera to charge. Now the camera will not turn on at all and the only indication of it somewhat working is when I insert the battery into the slot and try to turn on the camera, a green flash will go off for a second. It was working perfectly this morning and now it isn’t. Any help is appreciated!!!

2 REPLIES 2

helloitsme
Apprentice

i’m having the same exact problem. i recently purchased the same camera and it doesn’t turn on even when the battery is full. it does turn on randomly once a day but once i turn it off it won’t turn back on or the screen will turn black on its own and shut off. i took it to a camera shop to see what they could do but all they tried was a new battery which also didn’t power on the camera. the guy told me it was a defect to the camera but i’m noticing a lot of people have this same problem. if anyone knows what to do please let us know 🙂 

John_Q
Product Expert
Product Expert

Hello vraclya,

Dirty battery terminals can reduce battery performance and cause issues like this. Try cleaning the battery contacts on the battery and charger with a clean, dry, microfiber cloth or cotton swab to insure good communication between the battery and camera. Have you tried using a separate Canon battery? Try the camera with just a fully charged battery, no memory card. Is the unit still not powering up?  If so, the camera would need to be sent into our service center. 

Please follow the link below to access our online repair portal to arrange for service: 

 

https://mycanon.usa.canon.com/signin 

 

Instructions for Accessing and Using the Online Repair Portal 

 

You will need to access or create your My Canon Account. 

 

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

 

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

 

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.  

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