Hello Addy-72,
I'm sorry to hear that you are having issues with your camera. You may want to try cleaning the contacts on the charger and battery especially, with a clean, dry, microfiber cloth to ensure good communication between them. You can also clean the contacts on the memory card with the microfiber cloth as well. Have you been able to test the camera with a different battery and memory card? You can try that if applicable. I would definitely suggest trying a different memory card at least. The freezing could be caused by the camera having difficulties communicating properly with the card. Are there any errors or messages that appear on the camera?
Let's try a hard reset of the camera. Remove the battery and memory card. Close the compartments and press and hold the power button for 30 seconds. Then, follow up with these next steps. Go ahead and put the battery back in only. Make sure it has a good charge. Try the camera again. If the problem persists, then the camera will need to be serviced.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
When shipping your camera, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.
