PowerShot A4000 IS lens chipped creating a fog on photo

[Ponydoc]

I have 3 Canon Powershot cameras with small chips on the lens.  Is it possible to replace these lenses?

Thanks

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the specific PowerShot models you’re working with along with any other information you think might be helpful for the Community to know.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[Ponydoc · Accepted solution]

I have 2 powershot A4000is HD and one powershot ELPH 360 HS

All 3 have small chips on the lenses.  Is Canon able to replace the lenses?

[John_Q]

Hello Ponydoc,

The PowerShot A4000 IS is out of service life at this point unfortunately and parts are no longer available. I apologize for any inconvenience this may cause. You do have the Canon Upgrade Program as an option. The Canon Upgrade Program option allows you to replace your current equipment with a new or refurbished Canon unit at a discounted price. If you would like to take part in the Canon Upgrade Program, please call our Sales Department at 1-866-443-8002 from Monday - Friday between 9:00 am to 9:00 pm ET and they can help you with availability and pricing. 

In terms of the PowerShot ELPH 360 HS, this model can still be sent into our service center. 

Please follow the link below to access our online repair portal to arrange for service: 

https://mycanon.usa.canon.com/signin 

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records and please include a copy of that in the box with your camera. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.  

When shipping your camera, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camera.