Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues downloading pictures from a Canon Powershot SX50 HS.


My husband bought me a Canon PowerShot SX50 HS camera for Christmas.  Everytime I try to download the pictures, I encounter errors, and then the pictures are automatically erased from my memory card!  I have replaced my memory card twice, and that is not causing the issue.  It is very frustrating because I lose almost all of my pictures!  I have been able to retrieve them by taking my memory card to a local camera store and they recover some of them, but not all.  I can't keep doing that everytime I want to download my pictures!  HELP!



So that the community can assist you better, please let us know what type of computer and operating system you trying to download the photos to. (Windows 8, Windows 7, etc, or an Apple computer...etc.)  Are you using a card reader or USB cable from the camera, and if so, what software are you using?


Thank you!

The operating system I have is Windows 7 and I'm using a card reader to download the pics.  I've also tried using the USB cable and the same thing happens.

If you are using the Windows "import pictures and videos" that pops up when you insert the card in the card reader, then make sure you click on "Import Settings" and uncheck the box to "Always Erase From Device After Importing." That should keep the pictures from getting lost.



Thanks.  I'll check that and see if it helps.  🐵

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.