PowerShot ELPH 360 flash not working

[liyahhhxo]

Hi, i purchased a canon powershot elph360HS about 2 months ago, everything worked fine until yesterday i was taking pictures and now my flash doesnt work anymore. Turned flash off and it takes pictures, turn it back on, it doesnt work. I also reset the camera in case I did something wrong while fixing the settings still doesnt work. Don’t know the problem, I even charged the battery like it says and still dont work, Not sure if i even have warranty for this camera since I did purchase it from a third party seller. Please let me know if there is any way to solve this issue. I was just messing around with the settings and suddenly the flash stopped working & I barely used this camera too 😞

[shadowsports]

Greetings,

Canon cameras come with a 1 yr warranty.  The Elph 360 was released in 2016. It's 9 years old.  If purchase new from a Canon authorized dealer it has warranty.   You will need proof of purchase.  

I believe it is still serviceable by Canon.  Start by registering the camera in your MyCanon account. You will see your support options.

MyCanon 

If serviceable you can initiate a repair request.  Describe the issue in as much detail as possible. You will be given a repair quote.  Then you can decide if you want to move forward with the repair.  

If the shipping and repair exceed the cost of replacement, you may want to consider a new device.  

[liyahhhxo]

thank you guys so much. I shipped it back to canon to see if they are able to find a solution for the fix! 

[JosephWilliams]

Any update about it?

[liyahhhxo]

no update yet, it’s still shipping to them right now, by next week i should get an update