08-25-2020 08:03 PM - edited 08-25-2020 08:06 PM
I have a Powershot SX740 HS. I ave been using Camera Connect on my old Moto G6 without a hitch for a few months. Just got a new phone, Moto G7 Play, and the Camera Connect app stops working. I was able to get a few shots, but now is not working. I have deleted and reinstalled the app 3 times, I restarted my phone before each install, and, I have also disconnected the camera from the Bluetooth and reconnected. But, before I can complete the pairing it stops and I get the message "Camera Connect keeps stopping" with options App Info, Close app, and Send feedback. I appreciate any help. - Thanks
08-26-2020 03:16 AM
Hi ZenWild,
Thanks for checking in with us.
That camera is not one we support by forum, so if you don't get a reply from someone in the community you may wish to give us a call. You can reach our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST.
08-26-2020 12:01 PM
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