I can't get my iMac running 10.10.3 to scan using my Pixma MG5420.

[gibsond1]

When I try to scan, I get the message that the driver is not present and I should reinstall the software and try again.  I have downloaded and installed the driver several times but I still get the same message.  What am I doing wrong?  I've never had trouble scanning before.

[merrymary247]

Are you using ImageCapture or the IJ Scan Utility? When you downloaded drivers from the web, did you install the ICA driver or the MG5400 series Scanner driver?

[gibsond1]

I'm using IJ Scan Utility and I've downloaded all the drivers ICA and MG5420 and installed them all.

[merrymary247]

Have you tried scanning using ImageCapture? I know there have been some weird scanning issues with Yosemite but it seems to work better with their proprietary software. May also be worth repairing disk permissions and rebooting.

[gibsond1 · Accepted solution]

Thanks, I was able to scan with ImageCapture.  Wish I knew what was wrong with the Utility.  I appreciate your help.