07-16-2015 12:53 PM
When I try to scan, I get the message that the driver is not present and I should reinstall the software and try again. I have downloaded and installed the driver several times but I still get the same message. What am I doing wrong? I've never had trouble scanning before.
Solved! Go to Solution.
07-16-2015 10:23 PM
Thanks, I was able to scan with ImageCapture. Wish I knew what was wrong with the Utility. I appreciate your help.
07-16-2015 06:19 PM
07-16-2015 08:05 PM
I'm using IJ Scan Utility and I've downloaded all the drivers ICA and MG5420 and installed them all.
07-16-2015 08:38 PM
07-16-2015 10:23 PM
Thanks, I was able to scan with ImageCapture. Wish I knew what was wrong with the Utility. I appreciate your help.
09/26/2024: New firmware updates are available.
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