11-19-2024 05:04 PM
Why won't the serial no. work? why is the combo box dysfunctional? Is Canon always this screwed up??
11-19-2024 05:09 PM
Greetings,
it's permissible to put all of your questions in regards to your device under one thread. When you call the number I provided in your other thread, a representative can assist you registering your product as well.
To register a product in the MyCanon portal, it needs to be a product intended for sale in the US. Did you purchase from a Canon Authorized Dealer? I'm sure all of this will be straightened out when you call for assistance.
~Rick
Bay Area - CA
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11-19-2024 05:10 PM
Hello ricknta,
Please be sure to confirm that the serial number and model name are both correct. You can find a helpful article on locating your printer's serial number HERE.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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