mf741cdw "Print job was not accepted"

[MellowLala]

I printing from iPhone or Macbook running macOS 14.2.1 (23C71). 

So far, I have:

1-updated the Firmware on the printer

2-deleted the printer from both the app and the Mac book then  added the printer again on both

3-tried hardwiring the MacBook to the printer- no change

4-rebooted macbook

I still get same message. I have confirmed that I can Scan from phone still and copy function still works.

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Do you only run into the issue while printing a specific document or from a specific program?

2. When the job does not print, do you get any errors or messages on the printer's display screen?