01-24-2019 02:16 PM
Title says it all.
When I load paper into the ADF for scanning, I hear the little sound indicating that the paper is there, I go to my computer and initiate a scan, making sure it is set to feeder, and try to scan - then it cant detect that there is paper there!
If I select to scan from glass, no problem!
If I copy sheets using the feeder, no problem!
What the heck is going on?
01-26-2019 10:09 AM - edited 01-26-2019 10:13 AM
Rule out problem with the printer or software.
Have you tried initating ADF scanning from the printer's webserver? Or from the printers control panel? Does it detect paper and work when inserted there?
If not, the problem is with the printer, not the software.
If these work (for scanning), there is probably a conflicting setting in the program you are using for the workflow (word or Acrobat) for example, or between the OS (we don't know if PC or MAC) and printer driver.
01-29-2019 11:35 AM
So that we can best assist you, we will need some more information. Please answer the questions below:
1. Which version of Windows or macOS are you using?
2. Are you using the MF Scan Utility, or another program to scan the document from the computer?
I look forward to your reply. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
02-04-2019 01:49 PM
Thank you for your reply.
Please uninstall and reinstall and the MF Scan Utility. To uninstall the utility, please open Control Panel > Uninstall a Program. Next, double-click on the program and follow the prompts to uninstall the files. After the uninstall is complete, please restart the computer.
Once the computer is back on, please click this link to download and reinstall the MF Scan Utility:
If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).