02-19-2019 01:31 PM - edited 02-19-2019 04:35 PM
I have an ImageClass color laser printer made by Canon, and for the first time, I've changed all of the color toner cartridges, and they all work except for the blue. Not a trace prints off the round. I've tested everything, and that's what it looks like to me. I've tried powering off - removing cartridge - unplug - wait at least 10 minutes - plug back in - put round back in - power on - print test. It doesn't work. I've tried shaking the dickens out of the sucker and that doesn't work either. The yellow and magenta came from the same package as the blue, and they work fine. Anyone have this problem before?
There are no error messages.
02-21-2019 01:59 PM
If you have already performed a full gradation adjustment by following the steps at this [LINK], and there is no cyan toner on the adjustment image sheet, then we will have to recommend that you contact us for further assistance.
Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). There is no charge for this call.
02-27-2019 03:15 PM
no, the gradation wouldn't work. It kept saying something about function not working or something like that. I tried calling support but was put on hold for too long. Had too much to do so I will have to call back.