07-12-2023 10:42 AM
I have run all of the cleaning utilites which stops the loud roller noise for a couple of days and then the unit starts making this very loud noise again. Every time it makes the noise, I run the cleaning utilities and it stops for a short time.
10-12-2023 02:45 PM
Hello Jwarth,
If the printer is making loud clunking noises, it will usually point to a jam or a problem with the hardware. In this situation, you can try checking for jams using the steps in the link HERE and reseating the toner cartridges. If that does not resolve the issue, it looks like there is something wrong with the hardware. To check your available service options, you can contact support over the phone at 1-800-652-2666 or log into your MyCanon account.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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