03-31-2025 06:11 PM
I just recently got this printer and set it up. It will print documents with no errors but when I go to print the images of my product labels (doesn't matter on regular paper or label paper) it comes out with a blue tint for the background. I checked my toner levels and my blue is 10% lower than the rest of them. The toner being used came with the printer already, I have done the correct print color mismatch, fixing the assembly, auto adjust gradation in the maintenance settings of the machine - everything I could find online but no luck.
First image is what I am trying to print and second image is what I am getting when printed. It's super light and faded looking but with a blue tint covering it. I have tried printing it as a PNG and as a PDF but I get the same result. I have also tried adjusting some of the print settings but nothing I have done has made a difference.
Any help on this would be greatly appreciated!
04-01-2025 01:46 PM
It could be the print file you're using. Does this happen with all documents? It looks like you're trying to print black text. Have you selected black-only printing?
04-01-2025 01:50 PM
It doesn't have any problem when printing a normal work document. I have tried printing a png as is and then as a PDF file for this image and same issue. Word documents and plain text things are fine, I have printed other images and they are fine as well. It doesn't seem to like that tan background color.
04-01-2025 01:52 PM
I would worry about it if it's just one document. Did you select black only?
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