cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageclass 8380Cdw - won't print black & white

jsarkis
Apprentice

my imageclass 8380Cdw will print a beautiful black and white printer status and config report (initiated from printer).  But it will not print any black and white when attempting to print a file from macbook air computer.  Comes out black with smudges of yellow.    It will print color images.   The behaviour makes me think there is a software/driver issue.   Any advice?   Thank you.

1 ACCEPTED SOLUTION

jsarkis
Apprentice

actually I located the updated driver for my mac version on the cannon website, downloaded, set up the printer again on the mac, and this resolved the problem.   Please consider providing this advice to future folks with my concern.

 

View solution in original post

2 REPLIES 2

Kristoff
Rising Star

Thanks for letting us know what Canon product you've got. The imageCLASS 8380Cdw is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

jsarkis
Apprentice

actually I located the updated driver for my mac version on the cannon website, downloaded, set up the printer again on the mac, and this resolved the problem.   Please consider providing this advice to future folks with my concern.

 

Avatar
click here to view the press release
Announcements