cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageRUNNER Advance C5250 scan to computer question

EdS817
Apprentice

Hello everyone. I am new here and hopefully someone will be able to help me or direct me to where I can find my answer. 

 

We have a Canon imageRUNNER Advance C5250 multifuntion machine. We've been having problems scanning to email and I tried setting up the scan to PC feature. I have three computers working find but keep getting a check server error on the others.

 

All computers are Windows 10 and all settings are identical. 

 

Any and all help would be greatly appreciated.

 

Thanks in advance.

Ed

3 REPLIES 3

Stephen
Moderator
Moderator

Hi, Ed, thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your Canon Dealer will be able to help you!

If you don't have a dealer, you're welcome to call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Thank you for getting back to me so quickly. We've tried that but the dealer we purchased this from has not been able to help us. Do you know if Canon offers direct support, even if it has to be paid?

As imageRUNNER support is provided exclusively through our dealer network, we recommend calling the number above and we'll find a dealer in your area who can help, or you can click HERE to see a list of dealers near you.

 

Glad we could help!

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.