Hello Splashpools2023,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.
- Are you trying to make a copy from the glass or are you scanning to a computer?
- What version of the Mac or Windows operating system are you using on your computer?
