Hello,
If you are having problems performing maintenance, it would point to a problem with a toner cartridge or there is a chance there is something wrong with the hardware. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. What appears on the display after starting the maintenance option?
2. What maintenance option were you trying to perform?
2.What model toner cartridges do you have loaded into the printer?
