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imageCLASS D570 keeps jamming

m8848
Apprentice

I just got  anew printer and set it up. the first few prints were fine and then it started jamming, and hasnt stopped since. I have tried everything. the paper keeps on Jamming on the way back into the printer. i tried everything to fix it but nothing helps. I am in the mood to return it and even Canon Support picking up calls. If anyone has any ideas on how to fix this it would be great otherwise i will return this one and get a new one. 

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What size and type of paper are you printing on?

2.Do you get any specific error messages when it jams?

3. Are you able to print on any other sizes or types of paper?

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