imageCLASS MF741Cdw Colors Washed Out, Cannot Calibrate Colors

[RogerZ]

We have multiple Canon 741C printers.  All with genuine Canon toner installed.

We recently started having issues where color documents that are printed have light / washed out colors.  Reds are almost pink, dark greens are light.  It's all colors.

Have tried the calibration options but always receive a message that it failed.  It's on both printers and this issue started about a month ago.   Both printers are connected to Apple MAC devices via a network.  Printers are connected via Ethernet.

Any suggestions

Version Information

Main Controller: 13.01
Boot ROM: 02.01
DCON: 06.01
Language: 01.25

[Hector]

Hello,

If the color is faded and you are unable to perform the calibration, it looks like a problem with the hardware or a problem with the information coming from the toner cartridges. 

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What model toner cartridges are you using in the printer?

2.When you try to calibrate the color and it fails, what error or message do you get?