imageCLASS MF733Cdw Faint Color

[ohcycle]

We have an ImageClass MF733CDW printer that just recently started printing/copying color faint and not as bright as it used to be.  We are only running true Canon ink in it.  I have tried to run all the adjustment/maintenance features and when I try to do the auto correct and correct color mismatch I get an error message say that it could not perform the functions.  We rely heaving on this color printer in our office and I need to know how to get this fixed ASAP.  I just put brand new Canon ink cartridges in it yesterday thinking that may be the problem, but I am still having the same issues.  Thank you.

[Stephen]

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature, reach out to support at 1-800-OK-CANON (800-652-2666) Monday through Friday from 9 am to 9 pm (ET). 

If you're outside of the USA, please click HERE to find your support options. 

[Hector]

Hello Ohcycle,

If the prints are coming in light and you are unable to perform the color mismatch it could point to a problem with the hardware or the toner cartridges. You can try reseating the toner cartridges and then performing a cleaning of the fixing assembly. Once the cleaning is complete, you can try color mismatch correction or a gradation adjustment. If that does not resolve the issue or if you can't perform the functions, I would suggest contacting support over the phone at 1-800-652-2666 to see what is wrong with the hardware. Our agents would be happy to assist.