imageCLASS MF656Cdw won't scan to computer, scan to email OK

[swolfy22]

I recently purchased the Color imageCLASS MF656Cdw, and after four hours of troubleshooting, FINALLY got our PCs connected (wirelessly) to the printer. However, now I am having issues connecting the SCANNER to the computer. It scans flawlessly to email, but when "Scan to Computer" is selected, it throws an error on every single employee's PC, despite having installed the Scan Utility. Can anyone offer some guidance? This has become beyond infuriating, and no one from Canon will respond or assist.

[Danny]

Thanks for joining the conversation, swolfy22!

So that the Community can help you better, which version of Windows is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[swolfy22]

Windows 11.

[tsbrewers]

I am having this same issue, with my computer and Canon MF644 printer, also on Windows11.  

[icssolutions]

Hello.

So I encountered this error today with an imageCLASS MF656CDW multi function unit.  After some crazy stumbling around I found this combination to work on a Windows 11 24H2 PC with all current windows updates:

1. Install the Master Driver utility package (mastersetupv110) from the canon website
2. After this is installed, run the scanner utility package if you want to scan from your machine (winmfscanutilityv12102).  If not skip this step.
3. Open device manager -> imaging devices -> canonMFmodel.  Right-click and uninstall (but do not remove the driver package).
4. Download and run the [Windows 64bit] MF656Cdw/ MF654Cdw/ MF653Cdw/ MF652Cw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear) installer (MF650CMFDriverV720W64) package from the canon website
5.  Follow all prompts and install all components that you plan on using (i unchecked faxing and the ability to install the service).
6. Once this finishes, go back to device manager -> imaging devices -> CanonMF model
7. Right-click and "Update Driver" -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer
8. For the 656CDW, you will see 2 drivers.  One with a 2023 date and one with a 2021 date.  Select the 2021 driver and click next to install/use it.

Once this is done, scanning was working again.  Whether its directly from the printer or using the app or hard wired or setup wirelessly.  Scanning was working great again.  Oddly enough it looks like the last driver update was yesterday, but this driver doesn't work.  Hopefully this helps someone save several hours, as it took me a while to get this to work 😞

[icssolutions]

Check this link, lots of people posted solutions that work for them (myself included):

https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF656Cdw-will-not-scan-via-a-wireless-...