imageCLASS MF656Cdw won't scan to computer, scan to email OK

[swolfy22]

I recently purchased the Color imageCLASS MF656Cdw, and after four hours of troubleshooting, FINALLY got our PCs connected (wirelessly) to the printer. However, now I am having issues connecting the SCANNER to the computer. It scans flawlessly to email, but when "Scan to Computer" is selected, it throws an error on every single employee's PC, despite having installed the Scan Utility. Can anyone offer some guidance? This has become beyond infuriating, and no one from Canon will respond or assist.

[Danny]

Thanks for joining the conversation, swolfy22!

So that the Community can help you better, which version of Windows is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[swolfy22]

Windows 11.

[tsbrewers]

I am having this same issue, with my computer and Canon MF644 printer, also on Windows11.  

[icssolutions]

Check this link, lots of people posted solutions that work for them (myself included):

https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF656Cdw-will-not-scan-via-a-wireless-...