imageCLASS MF654Cdw - won't print envelopes

[denniso800]

Until recently, I was able to print single envelopes from MS Word to my printer.  I would insert the envelope into the multi-use tray, create the envelope in MS word, hit print and it was done.  

Now, I cannot get it to work anymore.

I have reset the printer, and it was no help.

[shadowsports]

Greetings,

Maybe it's the application you're trying to print from?  What application are you using? 

https://oip.manual.canon/USRMA-6621-zz-SSM-650-enUS/contents/devu-basicope-papers_pset-envelope.html

In the future, it's best if you start your own thread, so your problem or issue receives its own solution.

[jmunch]

Thank you for your reply.  I'm just running a mail merge in Microsoft Word.  Every other printer I've ever owned has been able to handle this with no issues.  I don't think it has anything at all to do with the software; the issue is the printer will not pull an envelope through the multi-purpose tray, or even Tray 1.  They are both causing the printer to report a jam, but the envelope is unharmed in every instance, so it's not a true jam in the sense that you normally would think of the word.

[Hector]

Hello,

If you are getting a jam message, it would point to a paper feed issue or a problem with the hardware. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What is the specific paper feed message that comes up on the printer or on the computer screen?

2. Are you able to load another paper type into the tray and print without the jam message?