11-20-2020 06:36 PM
I read the reviews for this printer so I was aware that setup was not intuitive and might require assistance. I was on hold with Customer Service for 1 hour and 45 minutes before I had to disconnect to attend to other obligations. I cannot find anything online that tells me to do anything differently than what I have done.
The only thing I may have not followed to the letter is this: I left my answering machine connected the same way it was for my Maxify that stopped working. The instructions imply that I am supposed to connect the answering machine directly to the printer/fax. I do not want my answering machine in the room where I have my printer. I can't understand why a newer (and more expensive) printer is LESS versatile than an older and less expensive model.
Can anyone help me get my fax to work? It appears to SEND faxes (although I have no idea if the fax I sent was received), but it does not receive faxes.
And, to reiterate what others said in the reviews that I read, the instructions, including online videos, are NOT clear and basically lousy. All the instructions should be tested by NON computer savvy people before companies decide to put them out for public consumption, and maybe the designers need to get some assistance from people who don't spend their lives playing wtih technology. Rant over.
11-20-2020 08:15 PM - edited 11-20-2020 08:17 PM
The printers instruction manual provides specific information on connection and FAX setup.
Deciding which FAX receive mode to use:
And finally.. A section specifically on what to do if you have an answering machine.
I do not want my answering machine in the room where I have my printer.
That is not something we can solve or help with I'm afraid.