imageCLASS MF644Cdw double sided copy issue: 2nd side prints an inch higher above the page margin

[Joy_P]

This results in text at the top being cut off and an extra large margin on the bottom. 

Does anyone have experience with this? How can this be fixed? 

Color Imageclass MF644Cdw 

[Hector]

Hello Joy_P,

The issue could be caused by the paper size settings or by a paper feed issue. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Do you run into the same problem when making a copy?
2. What size and type of paper are you printing on?

[caconnell]

I have this same issue. Have installed most recent drivers. Papersize is LTR or A4