imageCLASS MF644Cdw Nothing happens when I tell it to print

[justin454545]

trying to print from my Macbook pro and it says printing, connected to the printer but nothing happens. I reset, deleted and added, downloaded all the drivers and still not working

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[justin454545]

Hi,

Imageclass mf644cdw

no error messages

os. sonoma 14.6.1

connect Wifi

[Hector]

Hello,

If you are unable to print via wifi, it would point to a communications issue. In this situation, you can try power cycling the router that is connecting the devices or moving the printer to improve the signal. We would be happy to assist further, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.Are you able to make a copy from the glass?

2.Have you installed the recommend drivers from our site?