imageCLASS MF642Cdw Faded color and black

[Hondo57]

Color and black both faded , all new ink cartridges. Color is real light and yellowish. Is there some way to fix the color or need to do some cleaning or what. Starting to think with all the trouble we have had with this printer we got a piece of junk.

[Hector]

Hello, 

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Would you be able to attach a sample image of your print issue?

2.What model toner cartridges did you just load into the printer?

[MarjorieBrown]

Replying for the updates.