Hello,
Some items might cause an error or put lines in it if there are designed with security elements. Sometimes they will scan in black and white.
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1.Are you only running into the issue with specific certificates or documents?
2.Do you get any specific errors when you try to scan in color?
