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imageCLASS MF642Cdw Big white lines appearing in scans

BestYohman
Apprentice

‎10-22-2024 07:08 AM - last edited on ‎10-22-2024 08:20 AM by Moderator

Im getting lines whenever I scan. Copying does not cause the same line. I have tried to update firmware but it states it is already up to date.

 

SCAN0001.JPG

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BestYohman
Apprentice

‎10-22-2024 09:27 AM

After some more test this only happens when scanning in color. Tested in windows 10, 11, and android

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