imageCLASS MF641Cw Scan to Email Prints a TX Report Instead

[parza]

Hello dear ,

i use canon MF641C printer, i want to configure scanning to email, but when i scan to email it print a TX report, there is nothing wrong with the configuration i have other printers that use same configuration and work. my email is office 365 . and i configure it through user inerface.

[Hector]

Hello Parza,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666, our agents would be happy to help.

1. When you follow the steps ink the link HERE, do you get any specific errors or messages.
2. What error code do you get on the error report?