imageCLASS MF634Cdw Only Prints 1 Copy When I Want 5

[shvozda]

I am having issues when it comes to printing documents.  I input to print 5 copies and only 1 copy prints out. I've looked at my settings and just seem to be unable to fix this issue.  

[Hector]

Hello Shvozda,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666, Our agents would be happy to help.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What program are you printing from?

[N2av8n]

I'm having this very issue. 

1. Windows 11

2. Any program has this issue. Excel, word,....

[SamanthaW]

Hi there!

Just to make sure, is this an issue with the same printer, or a different model? 

[N2av8n]

I have an MF634Cdw printer

[SamanthaW]

Perfect, I'll leave your post here then! I just wanted to be sure a new thread was started if it was different. 😊

[Hector]

Hello, 

If you are having problems printing the correct number of copies from your Windows computer, I suggest downloading and installing the latest version of our drivers using the link HERE. You can download and install the top file in the list that has Recommended above it. If you continue to run into issues, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to help.