imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

[anthony_h]

Just purchased a new Canon imageCLASS MF465dw but after unboxing, removing all the packing tape, plugging in, and pressing the power button, the printer will generate a loud grinding/rumble noise before showing error message E202-0002 (Turn machine off/on. Speak with a representative for support if problem persists)

I've tried reseating the ink cartridge, inspecting both the front and rear access panels for foreign objects, and paper jams. Nothing that I could discern as being loose or jammed. I've even tried turning it on without the paper tray and the ink cartridge, but I get the same result.

I did notice the grinding noise seems to be coming from the top of the unit and the belt underneath the scanner bed trembles but doesn't turn anything. Is something stuck within the scanner portion of the machine that prevents startup? 

Would it be possible to repair this myself, seek a technician, or return this product entirely?

#mf465dw #imageclass

[jwsloway]

Hours of Service? EDT or PDT? Or?

[Tiffany]

You can reach printer support weekdays, 9am to 6pm ET: 1-800-652-2666

[jwsloway]

Copy that! Thanks!

[kokonio]

Return it don't even bother exchanging it. Thats what I did and another one I got was the same problem

[jwsloway]

The replacement showed up within 2 days, so I will give it a whirl, and I get the same problem we’ll look at another model. I have had a Canon Color Inkjet that has worked flawlessly for over 10 years … but they are apples & oranges I know…