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imageCLASS MF455dw FAXFORWARD to email


My client recently purchased a MF455dw we configured the cannon E-Mail settings (passed the SMTP check connection) we also configured the RX/Forwarding settings however faxes still printing and when I checked the log and there seems to be an Error #806. The client is ready to return the device but I would like to fix the problem if it is possible. I will appreciate your help or guidance to resolve the issue. 

Thank you


Product Expert
Product Expert

Hello Dba,

The #806 error would point to a problem with the username or password used for the service or a problem with the address information for the email server. In this situation, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to review the settings for the email server and check what else might be causing the issue.