imageCLASS MF445dw: unable to scan to computer

[tszu1]

Hi Support Team,

Please help

MF445dw can't find can to computer

Windows 11 Pro

Windows Defender on and in and out bond default set to block

Wireless connection via 2.4G network

Home router is in mesh mode

[shadowsports]

Greetings,

Afraid I am having difficulty understanding your question.  The printer needs an ethernet, USB or 2.4Ghz wireless broadcast which supports WPA2 / AES encryption for connection. Can you provide more details please.

[tszu1]

Hi Rick,

I am connecting with 2.4Ghz wireless broadcast. I am having trouble to use option scan to my computer, message will shows no computer found. It works before with my older computer which was running windows 10. My new computer is running windows 11. 

Thank you.

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we'll need some additional information about the exact issue you're experiencing. How are you connecting? What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[shadowsports]

Hi tszu1,

Thats helpful.  Thank you.

The easiest way to set up Scan To Destination, is by using the printer's Remote UI.  

Open a browser and log into the System Manager.  You can access the UI by entering the IP of the printer into your browser

Click the AddressBook

Click on an empty slot for registration

Select the File radio button.  Press OK

Give it a name, enter the hostname of the PC

Set the path and supply user creds.  Save

Now you have one touch access for scanning to your computer (folder) 

If you want to do it manually, the instructions are found here:

Scanning and Saving to a Computer - Canon - imageCLASS MF455dw / MF453dw / MF452dw / MF451dw - User'...

If the printer cannot find the destination, you are not specifying the correct hostname or are not connected to the same network as the computer.  

The hostname is specified like this \\[hostname]

See my last image above.

[tszu1]

Thank you Rick, all works well now.