Greetings,
My reference to MAC and Windows was merely to point out that both OS's were still supported which is rather nice for 13 yr old device. 😃
You'll want to use the windows 10 drivers.
You've indicated your printer is connected to ethernet. You have a new internet provider and router. Unfortunately, its not as easy as just plugging the printer into the new router or switch. The previous configuration your computer believes is valid has likely changed. Its trying to communicate with the printer using the last known configuration. This has probably changed.
Please start by downloading the current drivers for Windows 10:
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwMTQ5NzA2&cmp=ABR&lang=EN
Now click on the Start menu button > open Control Panel > Device and Printers
Look for your canon printer. Right-Click on it and select remove device from the context menu. Do this for all instances of the device in case there is more than one.
Now use the back arrow and return to the Control Panel. Select the Programs and Features heading. Review the list of installed software and uninstall any Canon Drivers related to the printer.
*Important* Restart your computer. Now restart the printer. Note: By default, the printer is set to accept IP address assignment from the router automatically. *If* you have changed this setting, (to static or manual) you will need to change it back to (Automatic or DHCP). If you need to change this back to default, restart the printer again so it gets a IP address from the router.
Assuming your network is properly configured, you are ready to run the installation software. Run that and follow the prompts. Upon completion, the printer should be ready for use.
What could go wrong? If the printer has a static or reserved IP set, the router may not be able to assign an IP address. 3rd party Antivirus software can cause detection issues during software installation. Let us know how it goes and we can make other suggestions if needed.
~Rick
Bay Area - CA
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