12-31-2023 05:56 AM
So I bought the printer and attempted to install the driver.
All was fine until I got to the stage after installation, which it says "Processing"
After a while of Processing, it will turn into "installation failure MP drivers could not be installed"
I tried downloading the newest mp driver, reinstalling, uninstalling anything+regedit keys with the word Canon, turned off my Malware, and still stuck.
On Reddit some says it's because of Windows 11's automated installer.
Regardless I seemed to have tried everything and nothing is working.
Please help, as now I can't use the scanner, which defeats the entire purpose of me buying the device
If I can't get it to work, I will need to refund, and this is really not something I want to do
12-31-2023 09:11 AM
Hey there!
You'll want to try to use the install wizard that's mentioned on the card from the box. Here is a shortcut directly to the wizard for your printer: https://canon.us/ijsetupmb2720 - it will guide you through the process of installing the necessary Canon software and drivers and uninstall any pre-existing drivers for this unit that are on your system (such as ones that Microsoft may have automatically installed).
If that doesn't work, you'll need to contact support for one-on-one help. To do that, simply register the printer at https://canon.us/account and attach the printer to your Canon Account. Once you've done that, you'll see your support entitlements. Because you're within your warranty period, you're eligible for free phone support - so then you'll be able to give our team a call. The MAXIFY team is available Monday through Friday from 8am to 8pm (ET).
I hope this helps!
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