imageCLASS MF414dw - unable to print

[kschmithabrtx]

I have been trying to print documents wirelessly to my printer.  However, when I send to printer, the document in the Print Queue says error, but there is not identification of what the error is.  The printer does not display an error.  

My husband is able to send documents from his phone to the printer, but I cannot from my laptop.

Kris

[Hector]

Hello, 

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2. Are you connecting via USB or is it over a network?

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2 Are you connecting via USB or is it over a network?